Frequently Asked Questions - Shipping

Damage or Discrepancy Claims:SportTouringCycle.com must be notified within 72 hours of receipt of shipment, and prior to installation, of any and all damages/discrepancies to your shipment. Claims for damages outlined below WILL NOT BE VALID once the part has been installed. Inspect each part thoroughly for dents, chips, scratches, gouges, flaws, etc., and report any such damage to SportTouringCycle.com by email within 72 hours of receipt.All orders are packaged with great care. However, if order is received in damaged condition, please report this to the shipper prior to notifying us. FEDEX can be reached at 1-800-463-3339. UPS can be reached at 1-800-742-5877. The shipper must inspect damaged packages for claims purposes, so do not destroy or discard packaging. After information has been given to shipping company notify Stmotorcycle.com and please have your invoice number available for reference.

International Orders:We do offer international shipping. Customer will be responsible for all International Shipping Charges, Taxes, Brokerage Fees, & Duties that may be charged to get you your product. You can place your order through our website to get an estimate of approximate shipping charges. Any additional shipping charges that are charged by shipping company to ship you products will be billed to your card. All other fees will be collected once the product is landed in your country through your customs department. Our primary means of shipment for International Orders is FedEx. We do not ship international orders via the US Postal Service. We will select the carrier for all orders. International customers cannot request carrier. International orders will not be SHIPPED AHEAD.Because of increased internet fraud, we are requiring proof of card ownership for ALL NEW International orders. Before we process any NEW INTERNATIONAL ORDERS we must have a copy of the credit card statement with the name and address of the customer the order is being billed to on file. In addition to this we will need a LEGIBLE copy of the Front and Back of your credit card as well as copy of the front of a official Photo Identification. (i.e. Drivers License, Military ID or Passport) Orders will only be shipped to address listed on the credit card statement. The copies must be e-mailed to us at INTLORDERS@sporttouringcycle.com Please contact customer service with any questions by e-mail at INTLORDERS@sporttouringcycle.com.

SportTouringCycle.com orders will be charged a small handling fee of $5.00 per pound. Our Orders are shipped via FedEx, UPS, and US Mail. Only one handling fee will be charged per order. Handling fees are non-refundable. SportTouringCycle.com does offer expedited shipping at an additional charge.Orders may SHIP AHEAD; when out of stock items are included in multiple item orders. SportTouringCycle.com  does Ship Ahead at no additional charge to the customer. International orders will not be SHIPPED AHEAD. (See International Orders Section Below) SportTouringCycle.com does not pay for the return shipping of defective merchandise. We are not responsible for factory defects, because we are not a product manufacturer and we do not produce the parts we carry (similar to a standard walk-in store). Thus SportTouringCycle.com will split the shipping costs with the customer. The customer agrees to pay to send the item back to SportTouringCycle.com  and SportTouringCycle.com will consequently repair or replace the item and ship the item at no charge back to the shipping address specified in your account.